1 year warranty on parts.
Our warranty covers the replacement of your SteamOne device or parts if it is found to be defective due to faulty materials or workmanship within the 1 year period.
To avoid any potential disputes, please check and report any faults or issues within 14 days of receiving your product.
SteamOne devices are engineered and constructed for continual high performance in normal settings and undergo stringent quality controls and checks. If a SteamOne device is used in the way it is intended and it breaks down within the 1 year period, it's our responsibility to replace it.
There are, however, some circumstances in which our warranty doesn't cover the replacement of a device:
- Normal wear and tear
- Accidental damage
- Damage as a result of use not in accordance with the power and voltage rating
- Damage caused by not carrying out the recommended appliance maintenance.
- Damage from external sources such as transit, weather, electrical outages or power surges.
- Failures and faults caused by circumstances outside of SteamOne control such as negligent use, misuse, neglect or careless operation of the device; Use for anything other than normal domestic household purposes; Use of parts not assembled or installed in accordance with the instructions of SteamOne; Use of parts and accessories which are not SteamOne genuine components; Faulty assembly or installation (except where carried out by SteamOne); Repairs or alterations carried out by non-authorised parties.